Policies

Sessions and Classes

  • Studio sessions are 50 minutes.
  • Virtual sessions are 55 minutes.
  • If you are late to a session, the session will end at the scheduled time.

Scheduling and Payment

  • All clients must register by filling out an online Intake Form and accept the Liability Release before scheduling a session.
  • All clients must have a credit card on file to schedule sessions.
  • Payment is due at the time of service.
  • All purchases expire one year from the date of purchase.
  • Root & Limb accepts Credit Cards, Checks and Venmo.

Virtual Sessions

  • Virtual sessions are held via Zoom, FaceTime or Skype. 
  • Zoom links are emailed to the email on file in the client’s Mindbody profile. If Skype or FaceTime is preferred you will receive a call at the session’s scheduled time.
  • Recording of virtual sessions is not permitted.
  • Root & Limb is not responsible for technical multifunctions beyond our control.

Intake forms and Waivers

  • All clients must register by filling out an online Intake Form and accept the Liability Release before scheduling a session.

Cancellations

  • All sessions are held to a 24-hour cancellation policy.
  • Sessions may not be rescheduled within the 24-hour time period.
  • If a session is canceled within 24 hours of the scheduled appointment time the full price of the session will be billed to the credit card on file, forfeited, or deducted from a package. 

Health and COVID 19 procedures for in studio sessions

  • Proof of COVID Vaccination is required for all in studio sessions.
  • As this time masks are required for in person session as per CDC recommendations and state and city mandates.
  • If you do not feel well, have a temperature, have been in contact with an ill person or think you have been exposed to COVID-19 please stay home.
  • Studio Sessions are 50 Minutes to allow for cleaning in between sessions and to limit contact between clients.
  • Please wash hands in the studio’s sink before your session begins.
  • Use provided hand sanitizer before touching props, loops, or equipment.
  • Studio equipment, props and any other surfaces touched will be thoroughly cleaned and sanitized after each session with single use towels and recommended cleaning and disinfecting products.
  • If you do not feel you want to come to the studio after scheduling an in studio session, you are always free to change your scheduled in studio session to a virtual session without penalty or loss of the session.